888-247-2262
Current wait: 36 mins (33m avg)
Hours: 24 hours, 7 days
Best time to call: 10:15am
Want to contact Air Canada customer service faster? Don't wait on hold! Chat with the Air Canada team directly via live chat.
(800) 361-5373
Aeroplan Contact Centre, Canada, USA, and the Caribbean
(888) 689-2247
Delayed or Damaged Baggage
+1 514 395 0300
Aeroplan Contact Centre, International
Check out if you can find the solution you need.
What happened: We are trying to check in and my husband shows up as having a ticket, but no baggage and can't check in. he shows up as a ticket and as a seat.
What happened: The problem: I need to cancel my flight because of a medical emergency.
What happened: Is a second piece of luggage free for a student ?*Last year my daugther benefited from it. Is it still true ?
What happened: The problem: I want to know the policy on bringing live fish on internal flights within Canada
What happened: I was trying to do something, and ran into a problem.
What happened: My Aeroplan bookings are giving me receipt to the wrong (unknown) credit card number but the charges are appearing on my card. However I am not able to get my refund as they are refunding to this other account
What happened: The problem: I need to follow up on a problem regarded a canceled flight
To contact the Air Canada customer service by phone, you can follow these steps:
Look up the phone number of the Air Canada customer service. The phone number is listed on aircanada.com. Or check out the Air Canada phone number page on WorthEPenny.
Dial the Air Canada phone number 888-247-2262.
Hours: 24 hours, 7 days
Best time to call: 10:15am
Wait for an answer: Once the call is connected, wait for an Air Canada representative to answer on the other end.
Average wait time: 33m
Identify yourself and state your reason for calling the Air Canada representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Air Canada to help them assist you.
Ask for assistance: Ask the Air Canada representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Air Canada needs additional information from you or provides any instructions, follow them carefully.
Thank the Air Canada representative: After you have received the assistance you need, thank the Air Canada representative for their time and help.
To get to a real person as quickly as possible when calling Air Canada, you can follow these steps:
Dial the Air Canada customer service phone number 888-247-2262, which can be found on the Air Canada website or in your order confirmation email form Air Canada. Or check out the Air Canada phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Air Canada. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Air Canada representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with an Air Canada representative.
If the system still doesn’t connect you to an Air Canada representative, stay on the line without pressing any keys. Air Canada will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Air Canada.
Once you reach a live person, explain your issue and provide any relevant information about your Air Canada order. The Air Canada representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Air Canada website. This may allow you to connect with an Air Canada representative more quickly and efficiently than calling.
When calling Air Canada customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Air Canada account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Air Canada representative without any disruptions or background noise.
Be polite and respectful to the Air Canada representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Air Canada.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Air Canada representative address your concern.
If the initial Air Canada representative is unable to resolve your issue, politely ask to speak with a supervisor from Air Canada or escalate the issue to a higher level of authority.
Take notes during the call, including the Air Canada representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Air Canada after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Air Canada customer service.
If you are unhappy with your call to Air Canada customer service, there are several options you can try:
Call again: Try calling Air Canada customer service again and speak to a different Air Canada representative. Sometimes a different Air Canada representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Air Canada representative, you can ask to speak with a supervisor from Air Canada or escalate the issue to a higher level of authority.
Provide feedback: After the call, Air Canada may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Air Canada customer service through other channels, such as email or chat. You can also explore the Air Canada Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Air Canada service, you may want to consider other options such as returning the product you bought on Air Canada or filing a complaint with a consumer protection agency.
To the Air Canada customer support via live chat, you can follow these steps:
Go to the Air Canada website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the Air Canada customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with an Air Canada representative.
Provide any necessary information about your issue or question, and wait for the Air Canada representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the Air Canada live chat option, you may need to contact the Air Canada customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact Air Canada via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Air Canada via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Air Canada official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Air Canada, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Air Canada. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Air Canada social media team.
Please note that the social media accounts of Air Canada are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Air Canada for certain issues. For urgent or complex issues, it's recommended to contact Air Canada customer service via phone or chat for more personalized assistance.
Yes, to contact the Air Canada customer support by email, follow these steps:
Go to aircanada.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Air Canada and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Air Canada order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Air Canada order number or username.
Once you have completed the email, click send. You should receive a response from the Air Canada customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Air Canada. WorthEPenny provides free tools and resources to assist customers in reaching Air Canada customer service more efficiently, such as the Air Canada phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Air Canada, as well as forums where Air Canada customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Air Canada, it is not associated with or endorsed by Air Canada.
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Please note that WorthEPenny is not related in any way to the Air Canada official app or the Air Canada company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Air Canada trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Air Canada. All references by WorthEPenny to third-party trademarks like Air Canada are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.